Shipping policy

Effective Date: 19th November 2024

Thank you for your purchase! Here’s everything you need to know about our shipping process.

1. Processing Time

• Orders are typically processed within 5-10 business days.

• Custom orders may take longer. Estimated timelines will be provided at checkout or via email.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

3. Order Tracking

Once your order is shipped, you will receive a tracking number via email.

4. Shipping Delays

Delays may occur due to unforeseen circumstances such as customs or weather. We are not responsible for such delays.

5. Customs and Duties

For international orders, customers are responsible for any customs fees, duties, or taxes required by their country.

6. Lost or Damaged Packages

If your package is lost or damaged, please contact us at dorotea.de.santis@gmail.com within 48 hours of delivery.